IT Support Engineer

Provide mission-critical hardware, networking, and OS support across 500+ enterprise retail store locations. Act as frontline specialist for POS peripherals and hardware telemetry.

• Perform on-site diagnostic, preventive maintenance, and emergency replacement of touchscreen POS terminals, thermal receipt printers, and barcode scanners.
• Maintain strict 4-hour SLA resolution for cashier station downtime across assigned store clusters.
• Deploy remote firmware updates, security hardening configurations, and OS patches via centralized retail management tools.
• Coordinate incident dispatch and document hardware failure trends to assist proactive engineering telemetry.

• Min. Diploma or Bachelor's in Computer Science, Information Technology, or related engineering discipline.
• 2+ years field experience in retail store systems, POS hardware, or network switch maintenance.
• Hands-on expertise with Windows IoT, Linux CLI, and serial/USB peripheral communication protocols.
• High mobility and willingness to be dispatched across regional store clusters during emergency windows.